This course is part of the Public Health Leadership Curriculum, created by the NYS Public Health Workforce Taskforce. To learn more, select My Assessments from the User Menu and the more info link for the Public Health Leadership competencies.
Instructor: Timothy Keogh, PhD
On completion of this course, the user will be able to demonstrate written and oral communication skills that are needed as a leader in a health department by: identifying communication skills, listing effective presentation skills, and distinguishing different writing techniques.
Learning Objectives:
Module 1: Effective Interpersonal Communication
• Distinguish the fundamental elements of a message
• Explain the message model
• Identify tangible and intangible barriers
• Distinguish the levels of listening
• Describe the guides to good listening
• Explain the key points of basic interpersonal communication
Module 2: Presentation Skills
• Identify the objectives of a good presentation
• Distinguish physical, mechanical, and paralinguistic aspects of a presentation
• Identify ways to open a presentation
• Explain three things audiences respond to most
• Create a checklist of presentation skills
• Identify correct ways of presenting visual aids
• Identify ways to close presentations
• List ways to answer questions during and after a presentation
Module 3: Good Writing Techniques
• Differentiate among the stages of writing
• Identify the proper use of transitions when writing
• Demonstrate appropriate use of descriptive adjectives
• Demonstrate correct document formatting