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Who do I contact with technical problems?
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| You can contact the NY Learns PH Learning Management System Coordinators at edlearn@health.ny.gov OR Call 518-473-4223 and ask to speak with LMS Administration. |
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What e-mail address should I provide?
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| Technically, you can provide any e-mail address that you have regular access to. However, it is advisable to use a work e-mail on a dedicated mail server.
Update: You can now provide a secondary email address that can be helpful if you lose access to your primary email address due to job change, etc. The Secondary email address will allow you to continue to receive system notifications, including Username reminders and Password Change links. |
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What can I do if I don't remember Username?
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| Click on the Password Retrieval button in the User Menu on the left. You will be asked to enter your last name, first name and the email address you used to register on the system. You will receive an email with a Username reminder shortly.
Note to VFC learners: When you registered for the system, you were directed to append your HCS Role to the end of your last name. If you have any issues with username retrieval, please email the Helpdesk at eDLearn@health.ny.gov. |
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What can I do if I can't remember my password?
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| Click on the Password Retrieval button in the User Menu on the left. This function will not allow you to retrieve your password, but rather to create a new password. Click Password Retrieval, you will be asked to enter your username and click submit. This will trigger a system email will be sent to address(es) associated with your account. The email will include a link that will allow you to create a new Password. The link will expire after 15 minutes. |
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What internet browsers work with the NY LMS?
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| All modern browsers work, including but not limited to Microsoft Edge, Mozilla Firefox, Google Chrome and Apple Safari. |
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Do I need to enable Cookies?
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| Yes. If you are having problems logging into our site, then you may have your cookie settings set at too tight of a level, thus preventing our permissioning system from logging you in and deciding whether you should have access or not.
There are two different ways to eliminate this problem. The first thing you can do is reduce your Security and Privacy Settings to "Medium" if they are set at a higher level.
1. Select Tools / Internet Options... from the browser's menu.
2. Press the Custom Level... button in the Privacy tab.
3. Move the slider down to Medium.
4. Click OK
If you want to keep high Security and Privacy settings, then another thing you can do is to provide an exception so that cookies will work just for our site. In order to do this:
1. Select Tools / Internet Options... from the browser's menu.
2. Press the Custom Level... button in the Privacy tab.
3. Click the Edit button.
4. Type in the full address (or URL) of this site, click Allow.
5. Click OK
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Do I need to enable JavaScript?
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| Yes, you must have JavaScript enabled to take advantage of some functionality within this site. |
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Why won't my certificate print?
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| Certificates are available in .pdf format. They are viewable and printable using Adobe's Acrobat Reader, free to download by clicking the button. http://www.adobe.com/products/acrobat/readstep2.html If you're still having trouble, it may be that Windows has not been fully updated on your machine. Because of recent security concerns, software updates are more and more frequent, and many times are required in order to ensure things work properly. |
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When I click on "launch course" from "My Courses", I get a "page not found" error.
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| Some users who attempt to access courses from behind their network's firewall, which is in place for security purposes, have problems viewing these courses, because they are made available by 3rd-party content management systems. If this happens to you, please contact us to discuss solutions to your problem. You can contact the NY Learns PH Learning Management System Coordinators at edlearn@health.ny.gov OR Call 518-473-4223 and ask to speak with LMS Administration. |
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How Do I Change My Password?
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| Directly below the log-in box, there is a menu of options. Click on the second tile down - “Password Retrieval.” The Username Retrieval and Password CHANGE tool will open. Note: Throughout this process, you should always use the “Submit” button, rather than just hitting “Enter” on your keyboard.
Enter your Username and click on the “Submit” button (Center of the screen below "Password Retrieval".) If the Username is correct, then you will receive an on-screen confirmation that email has been sent to the email address(es) you have attached to your account. If your Username is not found, then refer to the FAQ on Username Retrieval.
Please check your email and follow the instructions to complete your password reset. If you do not see this email within 5 minutes, please check your spam/junk folders. Your password reset request will be valid for 15 minutes.
Questions? Contact edlearn@health.ny.gov or call: 518-473-4223 and ask to speak to LMS staff. |
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How do I Retrieve My Username?
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| 1. Directly below the log-in box, there is a menu of options - Click on the second tile down - “Password Retrieval.” The Username Retrieval and Password CHANGE tool will open. Note: Throughout this process, you should always use the “Submit” button, rather than just hitting “Enter” on your keyboard.
2. In the Top Center of the screen beneath "Username Retrieval" - Enter your: "Last Name", "First Name", and "Email Address" that you entered when you first registered for the LMS.
3. Click Submit. (Do not use the "Enter" key on your keyboard, it will cause an error.)
4. You will receive an on-screen message confirming that an email has been sent with your Username in it. It may take a few minutes to receive this email.
5. User username to retrieve Password or simply Log-In (in the upper left corner.)
Questions? Email: edlearn@health.ny.gov Or Call: 518-473-4223 and ask to speak to LMS staff. |
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How do I log on?
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| First, you need to Register. During registration you will be asked to create a Username and Password of your choosing. There are no rules to the type of Username or Password that you create. You may even use the Username and Password you use to log on to your PC in the morning. You can change it any time. Once you've completed the registration form and click "Submit", the system will automatically sign you in. You will be sent a confirmation to the email address that you provided. Next time you visit the site just use the Username and Password you created for your account to log in and accept the User Agreement. |
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How do I begin to take a course?
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| Once you have registered for the LMS, you will be able to start learning right away! You can start searching for courses using the "Course Catalog" (see the User Menu on the left side of your LMS window,) When you click a course name, you are given more information about that course and the option to register. Once you are registered in a course, it is added to your personal list of courses, viewable in "My Courses". You will also receive a confirmation email with your registration information. Once you're registered in a course, all you need to do begin the course is click on the orange launch course button. This will take you into the course contents. If it's an online course, you can launch it directly from the LMS. If it's a face-to-face course there will be additional info about the location, possibly driving directions, etc. |
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How do I submit an event to the calendar?
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| The calendar feature has been revised! You can now submit an event directly online by: logging in > clicking on Calendar > clicking on Submit an Event. Once you submit the popup form here, your request will be reviewed and approved for display in the online calendar within 1-2 business days. |
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What is a non-LMS course?
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| Non-LMS courses are related training or courses that you would like to be included in your personal training portfolio on NYLearnsPH.com. This is simply for your record-keeping and will not be imported or counted in the LMS itself. |
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How often will courses be offered?
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| Some on-line courses will be available 24/7 anywhere you have an internet connection. Other on-line courses will be available for only a certain registration period, as designated by the instructor, and publicized on the calendar, or in other media. Face-to-face courses and conferences will also have a registration period on-line. |
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What texts or materials will be required (if any)?
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| This can vary from course to course. On-line courses may sometimes require purchase of textbooks or other materials. Face-to-face trainings usually incur travel and other related costs, and may also require texts or special materials. To find out what, if anything, is required for a course you are interested in or taking, please refer to the course details. |
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How do I begin my online course?
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| To access an online course, you must first be registered for that course. Once you are registered for a course, you can do one of two things: Go to the My Courses link (on the User Menu on the left side of the LMS window,) under your Current Courses heading, see the course you want to access and click on the Launch Course link underneath the course title (and next to the Drop link.) OR, once you are logged in on the Home page, you will see a column on the right that displays your Current, Required, and Recommended Courses - in the Current Courses box, click on Launch Course to access your online course. |
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Assessments
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| Once you've submitted your competencies from the My Assessments page, the system will display recommended courses for any of those competencies where you rated your confidence level lower than a 4. When you click on one of those recommended courses, you are given more information about that course and the option to register. Once you are registered in a course, it is added to your personal list of courses, viewable in "My Courses". You will also receive a confirmation email with your registration information. Once you're registered in a course, all you need to do begin the course is click on the course title. This will take you into the course contents. |
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Why Can't I Enter Information Into Open Question Text Boxes in a Quiz or Evaluation?
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| Sometimes we are using outdated or very new versions of web-browsers casuing compatibility issues. If you are having an issue entering text into an open-ended quiz or evaluation question, look at the address bar at the top left of your browser and look for a "Torn Page" icon. Click on this icon, this will put the browser into compatibility mode and *should* allow you to enter and submit text in text boxes. If you continue to have problems, "Contact Us" at edlearn@health.ny.gov or call 518-473-4223 and ask to speak with LMS Administration. |
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Why Can't I Access My Course Certificate?
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| Once you successfully complete a course on the LMS there are two conditions that would prevent you from accessing your course certificate. 1. No LMS Certificate is offered for the course in question (e.g., Courses from third parties who provide their own certificates, e.g., FEMA, PHTCs, etc.) 2. YOU DID NOT COMPLETE AN EVALUATION - in this case, go to My Courses - Completed Courses and complete any Evaluation that is marked "*- due" in the "Quizzes and Activities" column in the center for the "Completed Courses" table. If you have any questions, "Contact Us" at edlearn@health.ny.gov or Call 518-473-4223 and ask to speak with LMS Administration. |
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How do I enroll in LMS courses?
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| • Returning learners need to log in. New learners need to register for the system https://nylearnsph.com/Public/Register
• Once you have found a course of interest, click the orange Enroll button for the course section that best meets your needs.
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How do I view on-demand LMS courses?
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| You can launch your course from “My Current Courses” (upper right corner of the homepage) or “My Courses” (menu on the left).
o Simply click the orange Launch course button.
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How do I complete a course?
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| • After viewing a course, return to “My Courses” (menu on the left) and complete any quiz due. |
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How do I access my course certificate?
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| • In the “My Courses” area from the menu on the left, select “My Completed Courses” from the drop-down menu in the upper right corner, below the “Logout” button.
*Click View Certificate in the course information.
• Your certificate will download to your computer. You will need Adobe Reader to view and print the certificate.
*If there is no View Certificate link, make sure you have completed everything in the Activities/Quizzes area.
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