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Course Description

SCP-1082 Improving Interpersonal Communication and Relationships

Enrollment DeadlineSectionCourse FormatStart/End Dates Details Instructor(s)Speakers
South Central Partnership LMS Course Self-paced Courses Ongoing

Course Description

This course is part of the Public Health Leadership Curriculum, created by the NYS Public Health Workforce Taskforce. To learn more, select My Assessments from the User Menu and the more info link for the Public Health Leadership competencies.

Instructor: Ellen Belzer, MPA

No matter how effective a communicator you already are, this course will help you communicate with greater impact in all types of workplace interactions. Participants will learn about communication styles that work best in various situations, how to build and maintain trust, how to give and receive input and criticism, how to increase your impact at meetings, ways to improve inter-professional working relationships, how to deliver difficult messages, how to communicate with diplomacy and tact, and how to deal with difficult behaviors more effectively. Whatever your job responsibilities or your position in the hierarchy, this program will offer you an assortment of strategies that can make a real difference in your interpersonal effectiveness and your ability to build and maintain satisfactory working relationships.

Learning Objectives:

• Identify the roadblocks to perceptual accuracy and manage perceptions more effectively
• Send nonverbal messages and apply paralanguage in ways that build, rather than block, good working relationships
• Understand how misinterpretations can develop as a result of ambiguities in the English language, as well as the limitations of the English language in terms of non-extreme word choices
• Communicate in ways that are less likely to evoke defensive reactions in others
• Identify the barriers to effective listening and faulty listening habits. Identify the three components of effective active listening
• Describe the three choices for communication within the “Assertive Zone” and the two extreme styles that should be avoided in workplace communications
• Identify the characteristics of diplomatic communication
• Apply strategies for dealing with difficult behaviors, building trust, providing input, and giving/receiving constructive criticism.

Co-sponsored By

  • South Central Public Health Partnership
  • Average Completion Time

    3 hours



    Associated Programs (Explain)

    There are no programs currently assigned to this course

    Course Competencies

  • 3A02 Communicates in writing and orally with linguistic and cultural proficiency (e.g., using age-appropriate materials, incorporating images)
  • 3A07 Facilitates communication among individuals, groups, and organizations
  • 1.1-1e Communicate the agency/department’s mission & vision to staff.
  • 1.1-1m Describe how the vision unites competing priorities in my program.
  • 1.1-1s Model my agency/department’s vision.
  • 1.1-2s Energize stakeholder commitment to vision/mission.
  • 1.4-1e Create dialog w/ stakeholders interested in my program area.
  • 1.5-1e Describe program progress in meeting the department’s mission.
  • 1.5-1m Articulate program strategic organiz'l direction, intent & impact.
  • 1.5-1s Ensure staff can communicate agency/dept's strategic direction.
  • 1.5-2m Provide progress & barrier updates to achieving program goals upon request.
  • 1.5-2s Model proficiency in providing info about strategic direction.
  • 1.6-1e Resolve organizational or interpersonal conflicts in my program.
  • 1.6-1m Develop staff members’ ability to recognize & resolve conflicts.
  • 1.6-2m Initiate conflict resolution when necessary in my program.
  • 1.7-1e Demonstrate respectful listening in all interactions with people.
  • 1.7-1m Teach staff to always listen respectfully to others.
  • 1.7-1s Model respectful listening with staff and community.
  • 1.7-2e Assure everyone has opportunity to participate in my group.
  • 1.7-2m Coach staff to be open to others’ opinions & perspectives.
  • 1.7-2s Assure staff are receptive to diverse perspectives.
  • 2.4-1e Identify resources needed by my program area.
  • 2.4-2e Communicate area resource needs & justification w/in dept.
  • 2.5-1e Communicate w/ key partners & stakeholders on a regular basis.
  • 2.7-1e Describe roles/responsibilities of PH systems at fed/state/local gov't levels.
  • 2.7-2e Collaborate with government partners to achieve shared goals.
  • 2.7-3e Describe regulations that have an impact on my program area.
  • 3.4-1e Present info about the agency/dept’s CQI efforts to int/external stakeholders.
  • 3.4-1m Demonstrate sharing CQI information with stakeholders
  • 3.4-1s Communicate CQI info for higher levels of authority & partners.
  • 3.4-2m Enable staff members to attain competency in CQI.
  • 3.4-2s Delegate authority/responsibility to keep stakeholders informed of CQI efforts.